CallQA 100

CallQA 100 transforms raw contact-center call recordings, agent audio clips, and QA rubrics into comprehensive 100% volume scorecards, mandatory compliance breach logs, and prioritized coaching queues in under 60 seconds.

### The Problem
Traditional human quality assurance teams only sample ~2% of calls. Critical regulatory compliance breaches, deceptive sales disclosures, script deviations, and early customer churn signals hide in the unreviewed 98%. When disputes or regulatory fines hit, organizations lack an evidence trail to defend their actions.

### The Solution
CallQA 100 fuses advanced multimodal acoustic intelligence and natural language reasoning powered by the Sensifai AI Engine with strict deterministic compliance rule verification. Supervisors and QA teams upload audio recordings or select pre-configured call center scenarios to instantly receive objective scorecards, empathy ratings, talk-over telemetry, and timestamped breach clips.

### Key Capabilities
- Mandatory disclosure & compliance script verification with exact timestamped breach clips
- Multi-dimensional scoring: empathy, active listening, resolution efficiency & customer sentiment
- Acoustic speech telemetry: silence latency, talk-over overlap, and agent speech rate
- Churn-risk indicator flagging and automated high-impact retention escalation
- Deterministic arithmetic scorecard calculations with zero hallucinatory point deductions
- Exportable supervisor briefing packs, compliance audit logs (PDF/CSV/JSON), and webhooks

### How It Works
Sign in with your Sensifai account, upload call recordings or select pre-configured BPO/support presets, and receive instant structured QA scorecards metered transparently at €0.05 per action from your Sensifai prepaid wallet.